Return & Refund Guidelines

We want you to feel confident when shopping with us. While we hope you are satisfied with every order, we understand that issues can arise. This page explains when and how returns, refunds, and replacements are handled.

These guidelines apply only to eligible physical products purchased directly from our website.

1. General Return Eligibility

To qualify for a return and/or refund, all of the following conditions must be met:

  • The item was purchased directly from our website.

  • The item is in unused, resalable condition, with all original packaging, tags, and accessories (if applicable).

  • The return request is submitted within the allowed time frame (see below).

We reserve the right to inspect returned items and to refuse a refund if the product does not meet these conditions.

2. Return Window

  • You may request a return within 30 days from the date your order is marked as delivered by the carrier.

  • After 30 days from delivery, we are generally unable to accept returns or issue refunds, except where required by law.

The 30-day period is calculated based on the delivery status shown by the shipping carrier’s tracking information.

3. Non-Returnable & Non-Refundable Items

For hygiene, safety, and operational reasons, the following are typically non-returnable and non-refundable, except where defective or damaged on arrival:

  • Items that have been used, worn, washed, or altered

  • Items without original packaging, labels, or accessories

  • Items marked as “Final Sale”, “Non-Returnable”, or similar at the time of purchase

  • Digital products, downloadable content, or services (if offered)

If you are unsure whether a specific product is returnable, please contact us before placing your order.

4. Return Shipping Costs

Unless your item is defective, damaged on arrival, or we shipped the wrong item, you are generally responsible for:

  • Return shipping costs

  • Ensuring the item is securely packed to avoid damage in transit

We recommend using a trackable shipping service and keeping proof of postage. We are not responsible for items lost or damaged during the return shipment if arranged by the customer.

5. Items Arriving Damaged, Defective, or Incorrect

If you receive:

  • A damaged item

  • A defective item

  • An item that is not what you ordered (wrong product, size, style, or quantity)

please contact us within 7 days of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem (packaging + product)

After review, we may:

  • Offer a replacement

  • Offer a partial or full refund

  • Request that the item be returned before we process a replacement/refund

In cases where we are at fault, we will typically cover reasonable return shipping costs or provide a prepaid return label, where available.

6. How to Request a Return

To request a return, please follow these steps:

  1. Contact us first

  2. Include the following details:

    • Full name

    • Order number

    • Item(s) you wish to return

    • Reason for the return

    • Photos if the item is damaged, defective, or incorrect

  3. Wait for our reply with:

    • Confirmation of eligibility

    • Return instructions and the correct return address

  4. Ship the item back according to the instructions provided.

Returns sent back without prior authorization may be delayed or rejected.

7. Refund Method & Timeline

Once we receive and inspect your returned item, we will notify you by email about the approval or rejection of your refund.

If approved:

  • Refunds are processed to the original payment method used at checkout (Stripe or PayPal), whenever possible.

  • Processing time:

    • We typically process approved refunds within 3 – 5 business days after receiving the returned item.

    • Your bank, card issuer, or PayPal may require an additional 5 – 10 business days to post the refund to your account.

Please note:

  • Original shipping fees (flat-rate shipping) are generally non-refundable, except where the return is due to our error (damaged, defective, or incorrect item).

  • If your order included a discount or promotion, the refunded amount will reflect the final amount paid for the item.

8. Partial Refunds

In some situations, only a partial refund may be granted, for example:

  • Items showing clear signs of use or wear

  • Items returned with missing parts, accessories, or original packaging

  • Items returned outside the standard 30-day window but within an extended period authorized by us in writing

Any such adjustment will be communicated to you before the refund is finalized.

9. Exchanges

We do not guarantee direct like-for-like exchanges for all products or sizes.

Where possible, we may:

  • Offer an exchange for the same item (e.g., if defective or damaged), or

  • Recommend returning the item for a refund and placing a new order for the desired product.

Exchange availability depends on current inventory and product status.

10. Late or Missing Refunds

If you have not received a refund after the stated processing time:

  1. Check your bank or PayPal account again.

  2. Contact your bank, card issuer, or PayPal, as it may take additional time before the refund is officially posted.

  3. If you have done all of this and still have not received your refund, please contact us:

Include your order number and refund confirmation (if any) so we can investigate.

11. Chargebacks & Disputes

We encourage you to contact us first to resolve any order issue before initiating a dispute or chargeback through your bank, card issuer, or PayPal.

  • Unjustified or fraudulent chargebacks may result in suspension of ordering privileges and potential further action.

  • We will always make reasonable efforts to address genuine concerns quickly and fairly.

12. Policy Updates

We may update these Return & Refund Guidelines from time to time to reflect changes in our operations, applicable laws, or customer feedback. The most current version will always be available on this page.

Any material changes will apply to future orders and will not retroactively alter your existing legal rights.