Delivery Details

We want you to know exactly what to expect once your order is placed. This section explains our handling time, shipping method, flat-rate fee, and overall delivery timeline.

1. Shipping Method & Flat-Rate Fee

We currently offer standard flat-rate shipping for all eligible orders.

  • Shipping method: Standard ground shipping via our trusted carrier partners

  • Flat-rate shipping fee: $8.55 per order

  • Handling per order: The flat rate is applied once per order, not per item

There are no additional handling fees beyond the flat-rate shipping charge displayed at checkout.

2. Taxes (0% Sales Tax)

At this time, we apply 0% sales tax to all orders.

  • Sales tax: 0% currently

  • Any change required by future regulations will be clearly displayed at checkout before you confirm payment.

  • If taxes become applicable in your region at a later date, they will always be shown as a separate line item before you complete your purchase.

3. Order Processing Time

After your payment is successfully completed, we begin preparing your order.

  • Order processing time: typically 1 – 3 business days

  • Processing includes:

    • Order confirmation & verification

    • Product picking & packing

    • Handover to the shipping carrier

Business days are Monday to Friday, excluding public holidays.

If we anticipate any unusual delay (e.g., inventory or logistics issues), we will make reasonable efforts to notify you using the contact details provided at checkout.

4. Daily Cut-Off Time

Orders are processed according to a daily cut-off time:

  • Cut-off time: 11:00 AM (local warehouse time)

  • Orders placed before the cut-off are usually processed starting the same business day.

  • Orders placed after the cut-off, or on weekends/holidays, are processed starting the next business day.

This cut-off time affects when your processing window (1–3 business days) begins.

5. Shipping Time

Once your order has been processed and handed to the carrier, delivery time depends on the destination and carrier routing.

  • Estimated shipping time (after dispatch): 5 – 10 business days for most locations within our service area.

You will typically receive a shipping confirmation email with basic tracking information (where available) once your order has been dispatched.

6. Total Estimated Delivery Time

The total delivery time is the sum of order processing time and shipping time.

  • Processing time: 1 – 3 business days

  • Shipping time: 5 – 10 business days

  • Typical total delivery time: approximately 8 – 13 business days

  • In most cases, customers receive their order in about 8 – 12 business days from order confirmation, depending on location and carrier performance.

Please note that:

  • Severe weather, carrier delays, peak seasons, or unforeseen events may occasionally extend delivery times.

  • These external factors are outside our direct control, but we will assist you in tracking and resolving delivery issues where possible.

7. Delivery Areas

Currently, we offer shipping to addresses within our supported regions.
If an address is outside our standard delivery area or is classified as a remote location, we may:

  • Decline the order and issue a full refund, or

  • Request additional clarification or an alternative address before processing.

Any such issue will be communicated using the email or phone number provided at checkout.

8. Failed Delivery & Address Issues

Please ensure that your shipping address and contact details are accurate at the time of ordering.

  • If the carrier cannot deliver due to an incorrect or incomplete address, repeated failed delivery attempts, or refusal of delivery, the package may be returned to us.

  • In such cases, we may:

    • Re-ship the order to a corrected address (additional shipping fee may apply), or

    • Process a refund minus shipping costs, depending on the situation and product condition.

9. Delivery Support

If your order is significantly delayed beyond the estimated timeframe, or if tracking appears stalled, please contact us so we can help investigate.

When contacting us, include:

  • Your order number

  • The name on the order

  • Any tracking information you have received

This helps us resolve delivery questions as efficiently as possible.